The SASSA Appeal Status allows applicants to track the outcome of their appeal for the Social Relief of Distress (SRD) grant. Once an appeal is submitted, the Independent Tribunal for Social Assistance Appeals (ITSAA) reviews the case, and the final decision is communicated electronically within 60 to 90 days.

Checking your status ensures you remain updated and can act promptly if required.

SASSA Appeal Status

How to Check Your SASSA Appeal Status Online

Follow these steps carefully to verify your appeal progress:

  1. Visit the official website: Go to srd.sassa.gov.za or srd.dsd.gov.za.
  2. Locate the appeal section: Look for the “Check Appeal Status” option, usually displayed on a green bar or button.
  3. Enter your details: Provide your South African ID number and the cell phone number used during your SRD application.
  4. Send PIN: Select the “Send PIN” option to receive a one-time password (OTP) via SMS.
  5. Enter OTP: Type in the OTP to verify your identity.
  6. View status: The system will display whether your appeal is pending, approved, or declined.

What to Expect During the Appeal Process

  • Independent Tribunal: The ITSAA re-evaluates your application and verifies your financial and personal details against national databases.
  • Timeframe: Reviews typically take 60 to 90 days to complete.
  • Electronic updates: Decisions are sent via SMS to the registered mobile number.
  • Possible issues: High traffic or system errors may temporarily prevent access to your status. If this occurs, contact the SASSA Call Centre at 0800 601 011.

Understanding SASSA Status Responses

  • Pending: Your appeal has been received and is still under review. No action is required.
  • Approved: Your appeal was successful, and a payment date will be issued.
  • Declined: Your appeal was not successful. Reasons vary, and you may need to review your eligibility.
  • Failed (Identity Verification): This status occurs when your identity verification does not match official records, often due to incorrect or missing details.

FAQ on SASSA Appeal Status

1. How long does it take for a SASSA appeal status to be updated?
It usually takes 60 to 90 days for the Independent Tribunal to review and finalise your appeal.

2. Where can I check my SASSA appeal status?
You can check on srd.sassa.gov.za or srd.dsd.gov.za.

3. What does SASSA Appeal Status Pending mean?
It means your appeal is still under review and no final decision has been made yet.

4. What if my appeal is declined?
If declined, you may need to review the reason for rejection. In some cases, you can escalate to the High Court for a judicial review.

5. Can system errors affect my appeal status check?
Yes. If you cannot access your status online, try again later or call the SASSA helpline at 0800 601 011.

6. What happens if my appeal is approved?
You will receive a payment date, and your SRD grant will be processed accordingly.

7. Why did my SASSA appeal status fail identity verification?
This happens when your ID details or phone number do not match official records. Updating your details can help resolve this issue.