The SASSA Identity Verification SMS process is an essential step for confirming your identity when applying for or maintaining your Social Relief of Distress (SRD) grant.

Beneficiaries receive a secure SMS link from SASSA, which must be used within 72 hours to complete biometric verification through a facial photo submission.

SASSA Identity Verification SMS

Steps for SASSA Identity Verification via SMS

Follow these steps to complete your verification successfully:

  1. Request the verification link
    • Call the SASSA hotline at 0800 601 011.
    • Send an email to grantenquiries@sassa.gov.za.
    • Use the official SRD website srd.sassa.gov.za when checking your status.
  2. Receive the SMS
    You will receive an SMS from SASSA containing a secure link for biometric verification.
  3. Access the link
    Click the link within 72 hours. Expired links will no longer work, and you will need to request a new one.
  4. Capture your face photo
    Use your smartphone camera to take a clear picture of your face and upload it through the portal.
  5. Receive confirmation
    You will be notified via SMS if your identity verification was successful or unsuccessful.

Requirements for Identity Verification

  • Smartphone: A device with a reliable camera and internet access.
  • Active phone number: The number must match the one used during your SASSA grant application.

Important Considerations

Due to backlogs at the Department of Home Affairs, identity processing may take longer than expected. Beneficiaries are advised to:

  • Follow up regularly with SASSA using official channels.
  • Keep a record of the date, contact person, and feedback received during each call or email.
  • Contact the Home Affairs Call Centre if delays in obtaining your ID are affecting your grant payments.

SASSA contact details:

  • Head Office: 012 400 2322
  • Hotline: 0800 601 011
  • Email: grantenquiries@sassa.gov.za

FAQs on SASSA Identity Verification SMS

1. What is the SASSA Identity Verification SMS used for?
It is used to confirm your identity through biometric verification for the SRD grant.

2. How long is the SASSA verification SMS link valid?
The link is valid for 72 hours. After that, you must request a new link.

3. Can I use someone else’s phone for the verification process?
No. You must use the cellphone number linked to your SASSA application.

4. What happens if my identity verification fails?
SASSA will notify you via SMS. You may need to request a new verification link or follow up with SASSA directly.

5. What device do I need for the verification process?
A smartphone with a functional camera and internet connection is required.

6. Can I request the SASSA verification link by email?
Yes. You can email grantenquiries@sassa.gov.za to request the link.

7. What should I do if delays at Home Affairs affect my grant?
Contact the Home Affairs Call Centre and continue following up with SASSA until the issue is resolved.