The South African Social Security Agency (SASSA) keeps beneficiary information on record, including ID numbers and cellphone numbers. If you lose access to your number or wish to update it, you can easily complete the SASSA change phone number online process.

Keeping your number updated is essential because SASSA uses it to send grant status notifications and payment updates.

SASSA Change Phone Number Online

Why Updating Your SASSA Phone Number Matters

SASSA communicates directly with beneficiaries through their registered cellphone numbers. If your number is inactive or outdated, you may miss important notifications about your SRD grant.

Updating ensures that you continue receiving updates on approvals, payments, and other critical information.

How to Change Your SASSA Phone Number Online

Step 1: Retrieve Your Application ID

If you do not remember your application ID:

  1. Visit checkmygrant.co.za.
  2. Enter your old phone number and South African ID number.
  3. Click Check SRD SASSA Status.
  4. Your application ID will appear at the top of the page. Note it down.

Step 2: Access the SASSA Portal

  1. Visit srd.sassa.gov.za.
  2. Go to the South African ID Holders section.
  3. Select Change Your Phone Number.

Step 3: Submit Your Details

  1. Enter your 13-digit South African ID number.
  2. Provide your 6-digit application ID.
  3. Request an OTP, which will be sent to your registered number.
  4. Enter the OTP and add your new phone number.

Note: Only one change request can be submitted within 24 hours.

How to Change SASSA Phone Number via WhatsApp

You can also request changes through WhatsApp:

  1. Save the SASSA WhatsApp number 0600 123 456.
  2. Send a greeting like “Hi.”
  3. Type Change Phone Number.
  4. Provide your application ID and current details.
  5. Follow the link provided by SASSA to update your number.

How to Change SASSA Phone Number Without OTP

If you cannot access your old number to receive the OTP, you must visit a SASSA office in person. Bring:

  • Your South African ID card
  • Your SASSA application ID

A SASSA official will verify your identity and help update your number without the OTP.

FAQs on SASSA Change Phone Number Online

1. How do I change my SASSA phone number online?
Visit srd.sassa.gov.za, enter your ID and application ID, verify with OTP, and add your new number.

2. Can I change my SASSA number without an application ID?
No, you need an application ID. However, you can retrieve it via checkmygrant.co.za.

3. What if I do not receive the OTP from SASSA?
You must visit a SASSA office with your ID and application ID to change your number manually.

4. Can I change my SASSA phone number through WhatsApp?
Yes. Use the official WhatsApp number 0600 123 456, provide your details, and follow the update link.

5. How often can I update my phone number with SASSA?
You can only submit one phone number change request every 24 hours.

6. Why does SASSA require my phone number?
Your phone number is used for grant status updates, OTP verification, and payment notifications.

7. Can I use someone else’s phone number for my SASSA application?
No. SASSA requires the phone number to be registered in the applicant’s name for security and fraud prevention.